Mobile / Sports
jt11 publishes these legal terms so you can understand exactly what applies to your account, what we are responsible for, and how to raise a question if something is unclear. Access to our platform depends on your local law and eligible regions — read this page before you proceed.
These terms govern the relationship between jt11 and anyone who accesses the platform from Bangladesh or another eligible region. We operate under the understanding that local laws differ — what is permitted in one jurisdiction may be restricted in another. It is your responsibility to confirm that accessing jt11 is lawful in the region where you are located before creating or using an account. We do not make representations about legal status in any specific country, and nothing on this page constitutes legal advice. Where your account involves a transaction — whether through bKash, Rocket or Bank Transfer — the applicable payment policy forms part of these terms by reference. We retain the right to update these terms when required. Material changes will be communicated through your registered account or a notice on the platform. Continuing to use the platform after a change has been published indicates your acceptance of the updated version. If any clause of these terms is found to be unenforceable, the remaining clauses continue in full effect. Questions about specific clauses can be directed to our support team through the contact routes shown in the support section of this page.
Not every element of your experience with jt11 falls under a single policy document. This section maps out what is inside and outside the scope of these terms so you know where to look when a specific question arises.
Rules governing account creation, login, session management and account suspension fall inside this policy. Any restriction on your account — including temporary holds — is handled according to these terms and communicated through your registered contact details.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are subject to the transaction terms visible in your account wallet section. Those terms are incorporated here by reference but are maintained separately for clarity.
Game content, odds displays, promotional notices and editorial copy on the platform are covered under our content and intellectual property terms. You may not reproduce, redistribute or commercially use any part of that content without written permission.
Links to external providers, game studios or payment processors are outside this policy's scope. Those parties maintain their own terms. jt11 is not liable for the content, availability or practices of any third-party service you access from our platform.
Your account gives you several practical ways to manage information and raise concerns. You can review your transaction history directly inside the account wallet area — every bKash, Rocket and Bank Transfer entry is logged there with a timestamp and reference number. If you believe a detail on your account profile is incorrect, you can request a correction by contacting our support team with the relevant documentation. We aim to process correction requests as efficiently as the verification process allows, though no specific turnaround time is guaranteed. If you have a question about how your data is used or stored, the trust section of this page explains our approach. You also have the right to request account closure. Submitting that request through the support channel will trigger our internal review and closure process — the steps shown in your account at the time of the request will be the authoritative guide.
Open the transaction log in your account wallet to see every deposit and withdrawal entry. Filter by date range to locate a specific bKash or Rocket transaction and note the reference number before raising a query.
If your registered name, mobile number or linked payment details are wrong, contact support with proof of the correct information. Do not attempt to update sensitive fields through browser-level editing — go through the verified support route.
Write to our support team with the specific clause or term you are questioning. Include your account reference and a brief description of what is unclear. We will respond through the contact channel on file for your account.
Submit a closure request through live chat or email. Before the account closes, ensure any remaining wallet balance is withdrawn. We will confirm receipt and walk you through any pending steps before the account is deactivated.
If you need to raise a legal question, request a records review or follow up on a policy matter, use the contact routes below. These are the channels published on the platform — we do not operate any channel outside of what is listed here.
The live chat widget is accessible from within your signed-in account. Use it to raise an urgent policy question or to get a reference number for a formal query you intend to follow up by email.
For written policy queries — including correction requests, data questions and account closure — email the support address shown in your account settings. Attach any relevant documentation at the time of your first message.
The Help Centre inside your account lists common policy topics and links to the relevant section of the published terms. Check there first — many questions about scope, transactions and account rights are answered without needing to contact the team.
We keep your account and policy records managed through a set of internal practices designed to protect your information and keep the terms transparent. This section describes our approach without overstating what we can confirm.
Information you provide when creating or operating your account — including details linked to bKash, Rocket or Bank Transfer — is held only for as long as necessary to operate the account and meet any applicable record-keeping obligation. We do not sell account data to third parties.
We use cookies to maintain session continuity across devices, including mobile browsers on Redmi or other Android handsets. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions on your device.
Your account credentials are your responsibility to protect. We will never ask for your password through chat or email. If you suspect unauthorised access, contact our support team immediately through the live chat route and follow the verification steps shown in the account security section.
Requests to amend stored information, update linked payment details or dispute a recorded transaction must go through the support team with appropriate identification. We do not accept direct edits to sensitive account fields without a verified support interaction.
These are the questions we receive most often about our legal terms, your account rights and how our policies apply in Bangladesh and other eligible regions.
Access to jt11 depends on your local law and the eligibility of your region. We do not make specific legal representations for any country. You are responsible for confirming that accessing the platform is lawful where you are located before creating or using an account.
The published terms are accessible from the footer of the platform and from the Help Centre inside your signed-in account. Read the transaction policy for specifics about bKash, Rocket and Bank Transfer entries, which are maintained separately and incorporated into these terms by reference.
Yes. Contact our support team by email with your account reference and a clear description of what you are requesting. We will respond through the contact channel on file. We do not guarantee a specific response window, but we handle data requests as a priority.
Raise the correction request through email or live chat. Include your account reference and the documentation that supports the correct information. Do not try to change sensitive fields directly in the browser — changes to payment details, name or contact information must go through the verified support route.
When you request account closure, we retain records for as long as required by our internal record-keeping obligations. The support team can explain the retention period relevant to your account type during the closure process. We do not keep data beyond what is necessary.
We publish material changes through a notice in your signed-in account or on the platform. Continuing to use the platform after the updated terms have been posted means you have accepted the revised version. We recommend reviewing the terms periodically if you are an active account holder.